Privacy Statement Websoll E-Commerce SRL

as legal representative of WEBSOLL E-COMMERCE SRL, a company established and operating in accordance with Romanian law, registered at the Trade Register Office of the Mures Court under no. J26/1939/2017, with fiscal code RO 38432804 and registered office in Targu Mures,  – for the so-called “PlaneCashBack”.

Privacy is extremely important to us. When we talk about data protection, any other policy or statement we may have will only be coordinated with keeping and disclosing your personal data in an appropriate and professional manner. This will be done with respect for your privacy.

Everything contained in this privacy statement shall refer to Websoll E-Commerce SRL.

Websoll E-Commerce SRL, based within the European Union, will process your information. personal data in accordance with EU rules and legislation. The whole purpose of our company is in line with such a legislative environment.

All our activities relating to the management of your personal information will be explained in this statement. From the types of information we collect to how we conduct the process of using that data.

We have built our policies in accordance with the European Union regulations since 679 of 2016. This is called the General Data Protection Regulation. This helps people by giving them rights to enhance their privacy.

Websoll E-Commerce SRL has an obligation to ensure that this policy is strictly adhered to and that everyone involved will comply with everything stated herein.

Websoll E-Commerce SRL will monitor all relevant data and their confidentiality. All methods used to process and handle this information will be properly supervised and controlled by Websoll E-Commerce SRL.

Principles

All Websoll E-Commerce SRL policies will be guided by the following principles to ensure proper management of personal information:

• The collection of private data and its management will be done in a transparent, legal and honest way.
• Whenever we ask for your details. We will only do this in a legal and proper way.
• When we ask you for your details. personal, we will only do so for reasons relevant to the pursuit of your request. compensation.
• We will take care of your information. personal data in a way that will ensure their accuracy.
• In the event that certain data is transmitted to us that is not for the purpose of this claim, then we will ensure that, within our resources and reasonable limits, we delete it to protect your privacy. Such a rectification will be made as soon as possible.
• The system that will hold your data will identify in reasonable time those parts that are no longer useful for the purpose of the claim and will take care to remove them from our storage to ensure the confidentiality of your information.
• Your personal information will be kept in a system that will ensure that its security will be properly disclosed.
• Your information private information will be disclosed to third parties only for the purpose of benefiting from your request. compensation and only if such action proves relevant to your case.
• When submitting your data You may at any time withdraw, delete, modify or restrict them in any way you deem necessary. Websoll E-Commerce SRL will comply with the wishes of its customers in any matter on this subject.

Personal data

Any information about a person which is capable of leading to the identification of that person and which contains personal details relating to that person shall be regarded as personal data. Names, addresses, phone numbers, date of birth and more are some examples of personal data.

Collection of personal data

Due to the nature of our services, in order to help people claim their flight compensation, we will ask people to provide us with some of their personal information. In order to come up with a solution to their problem, we must first assess it and to do this we must identify all the variables related to their situation.

In order to check whether a claim is covered by EC Regulation 261, we will need to be provided with names, addresses, telephone numbers, flight details and all other relevant personal information to establish whether or not a flight has been delayed, overbooked or cancelled.

By collecting this personal information, we will also be able to communicate relevant details that passengers will need to know about their situation. Websoll E-Commerce SRL’s entire activity revolves around these principles. The whole process that will result in the collection of compensation from the passenger starts with the collection of personal data relevant to their case.

Use of personal data

The data collected will be used to follow up the customer’s claim. Websoll E-Commerce SRL will keep this data only for the period of time necessary to obtain for the Client the compensation to which he is entitled under EC 261.

Only designated Websoll E-Commerce SRL staff will have access to this personal information. They shall use it only for the purpose for which it was intended and with the appropriate authorisation.

Use of cookies

Like any other website, Websoll E-Commerce SRL will use cookies to help our company learn how to better serve the customers to whom we provide our services. It will analyse the behaviour of our users on our website as a whole. The data submitted to our administrators are classified in statistics that do not provide information about individuals.

All that is cookies and all their technology is fully implemented on this website. If you do not agree to this form of cooperation between you and the Websoll E-Commerce SRL website, then reaching an agreement will be impossible and you should therefore leave this website and not continue to use our services to assist you in your claim.

We have kept more information about this in the section Using cookies. Please read it for further details and clarifications.

Sharing personal data

The only parties with whom we will share your personal data will be those who are subject to the agreement. For this reason, we will be able to follow up with you in order to obtain the compensation due to you under EC 261. We will only disclose to them relevant data on the actions they have taken to advance and resolve your case. Any questions in this regard can be directed to one of the Websoll E-Commerce SRL administrators, where you can discuss your preferences in this regard. Contact details for this action can be found on this website.

Processing security

The way we will handle all your personal data will be done in the most secure way possible. Both from the point of view of our staff who will be handling this data and by transferring it to the appropriate parties via networks and communication platforms. Ensuring zero exposure to accidents or misuse of your information. private will guarantee a safe and secure environment in which your application reimbursement can be resolved in the best possible way.

Access, modification and deletion of your personal data

At any time, the customer has the possibility to access his/her personal data and, in addition, to request their deletion or re-editing. In order to make sure that everything goes as we originally intended, we need to make sure that proper communication is established between us and the client, especially when updating data. If there are any doubts about the handling of your data. If you have a personal data or have an opinion about their disclosure to third parties, you can use our contact details and establish a line of communication with us to decide together what to do with them in a way that is satisfactory to you.

Responsibility

With regard to the General Data Protection Regulation, Websoll E-Commerce SRL will be able to confirm at any time its compliance with all articles contained in the GDPR. As such, we take full responsibility for anything that concerns him. To ensure this, reports containing all relevant data for the issue in question will be well documented and we will be able at all times to demonstrate our commitment to these principles to both authorities and our customers. Further details will be provided by contacting us based on the details made public on our website.

Complaint

Customers will be able at any time to register a complaint about any aspect of how we handle their private personal information. Appropriately designated staff will ensure that such complaints are handled properly and the customer will have the final say in any decision on the matter. Such complaints can be submitted using the contact details provided on our Websoll E-Commerce SRL website.

Policy change

All our policy guidelines are subject to change depending on various factors. Whether it is a matter of changing legislation or simply adjusting the management system of Websoll E-Commerce Ltd.

Even if we are entitled to such changes, they will only affect customers who have not yet concluded an agreement with us. In this eventuality, it is likely that you will be duly notified by our designated staff. Reading the terms and all the relevant information made available to you on our website will ensure that you always have the necessary data to help you make the best possible decision for your situation.