If you have presented yourself at check-in on time with a valid reservation and the required travel documentation and are denied boarding due to overbooking or operational reasons and do not wish to voluntarily give up your seat, you have:
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- The right to compensation¹
- The right to choose between refund, rebooking or rebooking at a later date² and
- The right to assistance³ din partea companiei aeriene
The right to compensation¹
Compensation – denied boarding due to overbooking
| Amount in EURO | Distance |
| 250 € | Up to 1,500 km |
| 400 € | Over 1,500 km within the EU and all other flights between 1,500 and 3,500 km |
| 600 € | Over 3,500 km |
If you are denied boarding, you are always entitled to compensation.
Connecting flight – one booking, one check-in
You are entitled to compensation if you are denied boarding because the airline considers you to have arrived too late to board (because the first flight was delayed).
If the airline offered you the option of rerouting and you arrive at your final destination late, the compensation may be reduced by 50%, as shown in the table below.
Compensation in case of flight rerouting
| Amount in EURO | Flight distance | Delay at final destination |
| 125 € | Up to 1,500 km | At most 2 hours |
| 200 € | Over 1,500 km within the EU and all other flights between 1,500 and 3,500 km | At most 3 hours |
| 300 € | Over 3,500 km | At most 4 hours |
The right to choose between refund, rebooking or another booking at a later date²
Denied boarding due to overbooking – refund, rerouting, finding an alternative flight
The airline must offer you the option of choosing one of the following options:
- reimbursement of the ticket price and, if you have a connecting flight, a return flight, at the first opportunity, to the airport of departure
- redirection to the final destination at the first opportunity or
- rerouting to a later date agreed upon by you, under comparable transport conditions and subject to available seats
From the moment you opt for one of these options, you no longer have any rights in relation to the other two. However, the airline may offer you compensation¹ depending on the flight distance and the delay recorded in relation to the originally scheduled arrival time.
- If the airline fails to fulfil its obligation to offer you re-routing or a return flight to the place from which you departed, at the first opportunity and under comparable transport conditions, it must reimburse you for the cost of the ticket.
- If the airline does not give you the choice between refund and re-routing, but unilaterally decides to refund the price of your original ticket, you are entitled to an additional refund of the price difference between the new and original ticket (under comparable transport conditions).
- If the outbound flight and the return flight were booked separately and are operated by different companies, and the outbound flight is cancelled, you are entitled to a refund only for the cancelled flight.
However, if the two flights are operated by different companies, but are included in the same reservation, if the outbound flight is canceled you have the following rights:
- the right to compensation¹
- the possibility of choosing between a full refund of the ticket price (round trip) and rerouting to the outbound flight
The right to assistance³
Assistance in case of denied boarding due to overbooking
While you are waiting, airlines must provide you with free assistance. If you have any problems with your journey, let the airline know so that you don’t have to find solutions yourself. Airlines should also ensure, where possible, that they provide accessible accommodation for people with disabilities and service dogs. The assistance provided should include:
- soft drinks
- STARTERS
- accommodation (if you have been booked for the next day)
- transportation between the airport and the accommodation
- 2 phone calls, telex, fax, e-mail
If you are not provided with assistance and you buy your own refreshments and food, the airline should reimburse you, as long as the expenses you incurred were necessary, reasonable and appropriate. Keep your receipts for settlement. You are only entitled to assistance while waiting for re-routing, under comparable transport conditions and as soon as possible, to your final destination or until your return flight to the airport from which you originally departed.
In exceptional cases, the airline may decide to limit assistance or not provide it at all if this would lead to further delays for passengers waiting for an alternative or delayed flight.
